RULES FOR ORDERING AND PROVIDING SERVICES
The following company is the seller of services and owner of www.uroczysko7stawow.pl:
Uroczysko Siedmiu Stawów Sp. z o.o.
Al. Lotników 12
02-668 Warsaw
NIP: 5213880370 REGON: 384701191
District Court for the capital city of Warsaw, 13th Commercial Department
KRS No. 0000810542, Share capital: PLN 5 000
Conditions for confirming the booking of an offer with accommodation only
Booking confirmation of the offer with accommodation only at Uroczysko Siedmiu Stawów Luxury Hotel&Spa by L'Occitane is the payment of the equivalent of the first day within 3 days from the acceptance of the initial booking, payment of the remaining costs at the Hotel.
Payment can be made:
a) at the Reception Desk in cash;
b) by credit card - in this case, please submit the completed form or provide your card details by phone for debit or pre-authorization;
c) by bank transfer.
Please include your name, surname and reservation number in the transfer title.
If the advance invoice is to be issued to a person or company other than the payer, please send us the details for the advance invoice.
If the payment is not made by the deadline, the booking is automatically cancelled.
Conditions for confirmation of package booking
Booking confirmation of the package offer at Uroczysko Siedmiu Stawów Luxury Hotel&Spa by L'Occitane is the payment of 100% package value within 3 days from the acceptance of the initial booking, payment of the remaining costs at the Hotel.
Payment can be made:
a) at the Reception Desk in cash;
b) by credit card - in this case, please submit the completed form or provide your card details by phone for debit or pre-authorization.
c) by bank transfer
d) by electronic bank transfer Przelewy24
Please include your name, surname and reservation number in the transfer title.
If the advance invoice is to be issued to a person or company other than the payer, please send us the details for the advance invoice.
If the payment is not made by the deadline, the booking is automatically cancelled.
Cancellation conditions for standard hotel and package stays
In the event of cancellation of accommodation services, unless otherwise specified in the terms and conditions of the offer or the terms and conditions of the booking, the Hotel reserves the right to charge the Guest for reimbursement by the Hotel of costs and expenses incurred and losses related to the hotel room not used in accordance with the booking as follows:
a) Cancellation of accommodation - standard hotel stay:
- up to 7 days before planned arrival - free of charge cancellation
- less than 7 days before planned arrival - payment of 100% of the list price of the first day
b) Cancellation of a booking for a package stay:
- up to 14 days before planned arrival - free of charge cancellation
- cancellation of a booking less than 14 days before planned arrival - 100% of the list price for the entire period covered by the booking
c) Cancellation of a holiday stay (Easter, Christmas, New Year's Eve) for bookings of up to 4 people:
· up to 30 days before the planned arrival – free cancellation
· cancellation of a booking less than 30 days before the planned arrival – 100% of the list price for the entire period covered by the booking
d) Cancellation of a holiday stay (Easter, Christmas, New Year's Eve) for bookings of more than 4 people:
· up to 45 days before the planned arrival – free cancellation
· cancellation of a booking less than 45 days before the planned arrival – 50% of the list price for the entire period covered by the booking
· cancellation of a booking less than 30 days before the planned arrival – 100% of the list price for the entire period covered by the booking
In case of cancellation during the stay, the Hotel Guest is obliged to pay the full amount for the stay in the Hotel until the date of cancellation and 90% of the price of the stay falling after the date of cancellation as reimbursement of costs and expenses incurred by the Hotel and losses related to the hotel room not used in accordance with the booking.
Booking conditions for special and nonrefundable offers (NONREFUNDABLE)
In the case of booking and payment under the terms and conditions of special and nonrefundable offers (Nonrefundable), it is not possible to cancel the booking and change the date of stay.
Complaints
1. Guests have the right to lodge a complaint if they notice deficiencies in the quality of the services provided or in any other respect.
2. The Hotel is required to provide services without any deficiencies or other defects.
3. A complaint may be lodged by a Guest:
a) in writing to the Hotel's delivery address, as indicated in § 1(2) of the Regulations;
b) in electronic form via e-mail
4. It is recommended that the Guest provide in the description of the complaint: information and circumstances relating to the subject of the complaint, in particular the type and date of occurrence of the deficiency or other defect, as well as contact details of the person lodging the complaint - this will facilitate and speed up the processing of the complaint by the Hotel. The requirements stated in the preceding sentence are in the form of a recommendation only and do not affect the effectiveness of complaints made with the omission of the recommended description of the complaint.
5. The Hotel will respond to the complaint received from the Guest and inform the Guest of the manner in which the complaint will be handled, in particular in writing or by e-mail, if the Guest has provided an e-mail address for this purpose. The Hotel will respond to the Guest's complaint within 30 days from the date of its receipt, unless otherwise specified in separate regulations.
